Line Employee in Bloomington, IN at Which Wich

Date Posted: 4/16/2018

Job Snapshot

Job Description

Which Wich Bloomington-422 E. Kirkwood Ave.

Crew Member for Which Wich Superior Sandwiches Jobs

Position Objective: The objective of a Which Wich Crew Member is to make superior sandwiches in a clean, friendly and vibacious environment while delivering a SUPERIOR guest experience.

 

Job Responsibilities:

 

Guest Service

 

Demonstrate Superior Service by providing “Service with Vibe”.

Demonstrate the 10 Points of Superior Service:

 

Commitment to our Guests

Be the ambassador of the "Vibe" and the Brand – Lead by example

Respect and courtesy

Presenting a clean and polished image through our attire

Ambassador of Standards

Professionalism

Efficiency

No problem is too small - Never say No

Handle Guest complaints professionally

Maintain property and equipment to ensure Guests have a safe and superior dining experience

 

Our Team

 

It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities:

 

Honesty and Reliability

 

Always be truthful and honest with fellow Team Members, Management and Guests

Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift

Always follow company policies and procedures

Tenacity

 

Work until a task is completed. Leave no job unfinished, regardless of the task.

Work at a fast pace to ensure that guest demands are met

Work smart to be able to effectively juggle multiple tasks

Friendly and Enthusiastic

 

Interact with the Guests and maintain an upbeat attitude at all times

Communicate with guests and co-workers in a friendly, outgoing fashion

Service Minded

 

Work or perform services for others in a friendly, accommodating, and attentive manner

Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests

Go above and beyond to make each Guest’s visit enjoyable

Teamwork

 

Enthusiastically pitch in to help fellow team members better serve guests

Treat all team members with courtesy and respect

Seek opportunities to make for a more efficient, safe or friendly work environment

Skills/Qualifications

 

High School diploma or equivalent. College degree preferred

Preferred to have food service experience

Must possess basic math skills

Must have basic computer skills and fundamentals

Must read, communicate and understand English as it relates to the job and safety regulations

Must be able to follow directions

Working Conditions

This position requires the ability to perform the basic functions of the job

 

Must be able to work shifts up to 8hrs a day

Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)

Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.

Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks

Standing, bending and walking for extended periods of time on hard surface

Must be able to bend and stoop to lift and move boxes, sweep and mop

Must be able to lift over head up to 15lbs

Lifting up 15 lbs frequently, 25lbs occasionally

Responsibilities by Position

 

All Positions

 

Greet guests with a warm welcome and a smile as they arrive

Have menu knowledge of all wiches

Explain the Which Wich ordering system

Assist guests with Wich selection

Clean and wipe tables and trays

Keep beverage stations stocked

Refill beverage machine with ice

Sweep dining room as needed

Maintain dining room cleanliness, including trashcans

Organize and maintain cleaning supplies and chemicals

Restock paper towels, drink lids, straws, etc. in dining area

Complete opening and closing procedures

Perform any other duties as required

Host/Hostess

 

Greet guests with a warm welcome as they arrive

Explain the Which Wich ordering system

Assist guests with Wich selection

Maintain clean dining area

Assist guest with drink refills

Stock coolers and merchandisers

Stock chips

Maintain a clean and organized work area to ensure a safe work environment

Properly clean and sanitize all dining room equipment according to company specifications

Empty trash cans

Employ the “clean as you go” method to avoid accidents and to maintain standards

Demonstrate required safety, production, and sanitation standards at all times

Use clear verbal communication

Perform any other duties as required

Cashier

 

Greet guests with a warm smile as they enter and address guest by name

Use clear verbal communication

Maintain a clean and properly stocked phone-in area and cashier station

Quickly and accurately ring orders

Suggest additional items that would complement a guest’s order (upsell)

Coordinate phone-in and catering orders

Practice proper cash-handling procedures

Stock coolers and merchandisers

Maintain a clean and organized work area to ensure a safe work environment

Properly clean and sanitize all equipment according to company specifications

Employ the “clean as you go” method to avoid accidents and to maintain standards

Demonstrate required safety, production, and sanitation standards at all times.

P1, P2, P3 & P4

 

 Prep/Re-stock/Clean Up

 

Complete opening and closing procedures

Prep, clean and cut vegetables for station

Stock back-up dressings

Prep all protein pars according to the Recipe Manual.

Weigh, pan, and date label all products

Maintain product standards

Perform administrative duties (complete prep sheet, monitor and record waste onto Daily Waste Chart)

Restock station supplies as needed, including reach-in.

Assist in receiving, verifying, and rotating product deliveries (FIFO)

Use recipes and production tools

Assist team members as needed

 On the Line

 

Properly operate and maintain all equipment in assigned work area according to company specifications

Stock sandwich station with all condiments, bread and cheeses

Use sandwich bag

Make all sandwiches fresh to order

Safely prepare and serve all food according to proper food safety standards

Assemble order using proper portion control

Prepare sandwiches and salads according to recipe and guest’s specifications

Complete order to spec

Ensure order is correct and sides/accompaniments are included

Call out sandwich order by using the guest name

Bid guest a fond farewell

Assist team members as needed

 Safety and Sanitation

 

Maintain a clean and sanitized area.

Clean as you go

Wash, rinse, and sanitize all dishes to sanitation standard

Air-dry pots, pans, and utensils and return to proper storage location

Frequently check sanitizing PPM throughout shift, and change when out-of-standard

Move boxes and equipment to sweep/mop facility, including walk-in refrigerator and freezer.

Daily clean and organize walk-in cooler.

Daily clean and sanitize all trash barrels.

Assist team members as needed

Perform any other duties as required

 

Company Profile: Which Wich Superior Sandwiches was founded in Dallas in late 2003. The national sandwich chain is best known for its more than 50 customizable sandwiches, creative ordering system and personalized sandwich bag.

Position Objective:
The objective of a Which Wich Line Staff is to make superior sandwiches in a clean, friendly and vibacious environment while delivering excellent guest service.

Job Responsibilities:
Guest Service
Demonstrate Superior Service by providing “Service with Vibe”.
Demonstrate the 10 Points of Superior Service:
1. Commitment to our Guests
2. Be the ambassador of the “Vibe” and the Brand – Lead by example
3. Respect and courtesy
4. Presenting a clean and polished image through our attire
5. Ambassador of Standards
6. Professionalism
7. Efficiency
8. No problem is too small - Never say No
9. Handle Guest complaints professionally
10. Maintain property and equipment to ensure Guests have a safe and superior dining experience

Our Team
It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities:

Honesty and Reliability
o Always be truthful and honest with fellow Team Members, Management and Guests
o Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift
o Always follow company policies and procedures

Tenacity
o Work until a task is completed. Leave no job unfinished, regardless of the task.
o Work at a fast pace to ensure that guest demands are met
o Work smart to be able to effectively juggle multiple tasks

Friendly and Enthusiastic
o Interact with the Guests and maintain an upbeat attitude at all times
o Communicate with guests and co-workers in a friendly, outgoing fashion

Service Minded

o Work or perform services for others in a friendly, accommodating, and attentive manner
o Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests
o Go above and beyond to make each Guest’s visit enjoyable

Teamwork
o Enthusiastically pitch in to help fellow team members better serve guests
o Treat all team members with courtesy and respect
o Seek opportunities to make for a more efficient, safe or friendly work environment

 

Job Requirements

Skills/Qualifications
• High School diploma or equivalent. College degree preferred
• Preferred to have food service experience
• Must possess basic math skills
• Must have basic computer skills and fundamentals
• Must read, communicate and understand English as it relates to the job and safety regulations
• Must be able to follow directions

Working Conditions
This position requires the ability to perform the basic functions of the job
• Must be able to work shifts up to 8hrs a day
• Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)
• Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.
• Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks
• Standing, bending and walking for extended periods of time on hard surface
• Must be able to bend and stoop to lift and move boxes, sweep and mop
• Must be able to lift over head up to 15lbs
• Lifting up 15 lbs frequently, 25lbs occasionally

CHECK OUT OUR SIMILAR JOBS

  1. Customer Service Jobs
  2. Server Jobs