Line Employee in Bloomington, IN at Which Wich

Date Posted: 2/16/2018

Job Snapshot

Job Description


Which Wich Bloomington-422 E. Kirkwood Ave.


Crew Member for Which Wich Superior Sandwiches Jobs


Position Objective: The objective of a Which Wich Crew Member is to make superior sandwiches in a clean, friendly and vibacious environment while delivering a SUPERIOR guest experience.


 


Job Responsibilities:


 


Guest Service


 


Demonstrate Superior Service by providing “Service with Vibe”.


Demonstrate the 10 Points of Superior Service:


 


Commitment to our Guests


Be the ambassador of the "Vibe" and the Brand – Lead by example


Respect and courtesy


Presenting a clean and polished image through our attire


Ambassador of Standards


Professionalism


Efficiency


No problem is too small - Never say No


Handle Guest complaints professionally


Maintain property and equipment to ensure Guests have a safe and superior dining experience


 


Our Team


 


It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities:


 


Honesty and Reliability


 


Always be truthful and honest with fellow Team Members, Management and Guests


Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift


Always follow company policies and procedures


Tenacity


 


Work until a task is completed. Leave no job unfinished, regardless of the task.


Work at a fast pace to ensure that guest demands are met


Work smart to be able to effectively juggle multiple tasks


Friendly and Enthusiastic


 


Interact with the Guests and maintain an upbeat attitude at all times


Communicate with guests and co-workers in a friendly, outgoing fashion


Service Minded


 


Work or perform services for others in a friendly, accommodating, and attentive manner


Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests


Go above and beyond to make each Guest’s visit enjoyable


Teamwork


 


Enthusiastically pitch in to help fellow team members better serve guests


Treat all team members with courtesy and respect


Seek opportunities to make for a more efficient, safe or friendly work environment


Skills/Qualifications


 


High School diploma or equivalent. College degree preferred


Preferred to have food service experience


Must possess basic math skills


Must have basic computer skills and fundamentals


Must read, communicate and understand English as it relates to the job and safety regulations


Must be able to follow directions


Working Conditions


This position requires the ability to perform the basic functions of the job


 


Must be able to work shifts up to 8hrs a day


Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)


Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.


Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks


Standing, bending and walking for extended periods of time on hard surface


Must be able to bend and stoop to lift and move boxes, sweep and mop


Must be able to lift over head up to 15lbs


Lifting up 15 lbs frequently, 25lbs occasionally


Responsibilities by Position


 


All Positions


 


Greet guests with a warm welcome and a smile as they arrive


Have menu knowledge of all wiches


Explain the Which Wich ordering system


Assist guests with Wich selection


Clean and wipe tables and trays


Keep beverage stations stocked


Refill beverage machine with ice


Sweep dining room as needed


Maintain dining room cleanliness, including trashcans


Organize and maintain cleaning supplies and chemicals


Restock paper towels, drink lids, straws, etc. in dining area


Complete opening and closing procedures


Perform any other duties as required


Host/Hostess


 


Greet guests with a warm welcome as they arrive


Explain the Which Wich ordering system


Assist guests with Wich selection


Maintain clean dining area


Assist guest with drink refills


Stock coolers and merchandisers


Stock chips


Maintain a clean and organized work area to ensure a safe work environment


Properly clean and sanitize all dining room equipment according to company specifications


Empty trash cans


Employ the “clean as you go” method to avoid accidents and to maintain standards


Demonstrate required safety, production, and sanitation standards at all times


Use clear verbal communication


Perform any other duties as required


Cashier


 


Greet guests with a warm smile as they enter and address guest by name


Use clear verbal communication


Maintain a clean and properly stocked phone-in area and cashier station


Quickly and accurately ring orders


Suggest additional items that would complement a guest’s order (upsell)


Coordinate phone-in and catering orders


Practice proper cash-handling procedures


Stock coolers and merchandisers


Maintain a clean and organized work area to ensure a safe work environment


Properly clean and sanitize all equipment according to company specifications


Employ the “clean as you go” method to avoid accidents and to maintain standards


Demonstrate required safety, production, and sanitation standards at all times.


P1, P2, P3 & P4


 


 Prep/Re-stock/Clean Up


 


Complete opening and closing procedures


Prep, clean and cut vegetables for station


Stock back-up dressings


Prep all protein pars according to the Recipe Manual.


Weigh, pan, and date label all products


Maintain product standards


Perform administrative duties (complete prep sheet, monitor and record waste onto Daily Waste Chart)


Restock station supplies as needed, including reach-in.


Assist in receiving, verifying, and rotating product deliveries (FIFO)


Use recipes and production tools


Assist team members as needed


 On the Line


 


Properly operate and maintain all equipment in assigned work area according to company specifications


Stock sandwich station with all condiments, bread and cheeses


Use sandwich bag


Make all sandwiches fresh to order


Safely prepare and serve all food according to proper food safety standards


Assemble order using proper portion control


Prepare sandwiches and salads according to recipe and guest’s specifications


Complete order to spec


Ensure order is correct and sides/accompaniments are included


Call out sandwich order by using the guest name


Bid guest a fond farewell


Assist team members as needed


 Safety and Sanitation


 


Maintain a clean and sanitized area.


Clean as you go


Wash, rinse, and sanitize all dishes to sanitation standard


Air-dry pots, pans, and utensils and return to proper storage location


Frequently check sanitizing PPM throughout shift, and change when out-of-standard


Move boxes and equipment to sweep/mop facility, including walk-in refrigerator and freezer.


Daily clean and organize walk-in cooler.


Daily clean and sanitize all trash barrels.


Assist team members as needed


Perform any other duties as required


 


Company Profile: Which Wich Superior Sandwiches was founded in Dallas in late 2003. The national sandwich chain is best known for its more than 50 customizable sandwiches, creative ordering system and personalized sandwich bag.



Position Objective:
The objective of a Which Wich Line Staff is to make superior sandwiches in a clean, friendly and vibacious environment while delivering excellent guest service.



Job Responsibilities:
Guest Service
Demonstrate Superior Service by providing “Service with Vibe”.
Demonstrate the 10 Points of Superior Service:
1. Commitment to our Guests
2. Be the ambassador of the “Vibe” and the Brand – Lead by example
3. Respect and courtesy
4. Presenting a clean and polished image through our attire
5. Ambassador of Standards
6. Professionalism
7. Efficiency
8. No problem is too small - Never say No
9. Handle Guest complaints professionally
10. Maintain property and equipment to ensure Guests have a safe and superior dining experience



Our Team
It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities:



Honesty and Reliability
o Always be truthful and honest with fellow Team Members, Management and Guests
o Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift
o Always follow company policies and procedures



Tenacity
o Work until a task is completed. Leave no job unfinished, regardless of the task.
o Work at a fast pace to ensure that guest demands are met
o Work smart to be able to effectively juggle multiple tasks



Friendly and Enthusiastic
o Interact with the Guests and maintain an upbeat attitude at all times
o Communicate with guests and co-workers in a friendly, outgoing fashion



Service Minded



o Work or perform services for others in a friendly, accommodating, and attentive manner
o Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests
o Go above and beyond to make each Guest’s visit enjoyable



Teamwork
o Enthusiastically pitch in to help fellow team members better serve guests
o Treat all team members with courtesy and respect
o Seek opportunities to make for a more efficient, safe or friendly work environment




 


Job Requirements

Skills/Qualifications
• High School diploma or equivalent. College degree preferred
• Preferred to have food service experience
• Must possess basic math skills
• Must have basic computer skills and fundamentals
• Must read, communicate and understand English as it relates to the job and safety regulations
• Must be able to follow directions


Working Conditions
This position requires the ability to perform the basic functions of the job
• Must be able to work shifts up to 8hrs a day
• Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)
• Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.
• Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks
• Standing, bending and walking for extended periods of time on hard surface
• Must be able to bend and stoop to lift and move boxes, sweep and mop
• Must be able to lift over head up to 15lbs
• Lifting up 15 lbs frequently, 25lbs occasionally

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